In today’s digital-first world, businesses must be where their customers are — and that’s on messaging apps like WhatsApp. From first interaction to final purchase (and beyond), KWIC empowers your business to drive real conversations that convert.

🛍️ What Is the Customer Journey?

The customer journey is the complete experience a person has with your brand — from discovering your product to making a purchase and becoming a loyal advocate.

🌟 KWIC helps businesses:

• Engage leads in real time
• Build trust through conversation
• Convert interest into action
• Provide ongoing support
• Encourage repeat business

It’s not a funnel — it’s a cycle. And KWIC makes sure you’re present at every touchpoint.

💬 Why Messaging Wins at Every Stage

Messaging apps like WhatsApp are personal, instant, and always on. That’s why they’re ideal for:

🔍 Awareness
💡 Consideration
🛒 Purchase
🤝 Support
🔁 Retention

KWIC turns these everyday platforms into powerful business tools.

Use Cases: How KWIC Works Across the Customer Journey

1. 📣 Marketing & Lead Generation

• Send high-converting WhatsApp broadcasts
• Share product catalogs and offers
• Capture leads via AI chatbots
• Run gamified surveys or contests

✅ Example: A retail brand sees a 4x increase in click-through rates using KWIC-powered WhatsApp campaigns.

2. 🧑‍💻 Pre-Sale Customer Consultation

• Help customers choose the right product
• Respond instantly to questions
• Share reviews, videos, and guides inside chat

✅ Example: A fashion boutique helps customers match outfits by sending WhatsApp images back and forth with KWIC’s media support.

3. 💳 Ordering and Payments

• Collect orders directly in WhatsApp
• Share invoices and secure payment links
• Trigger confirmations automatically

✅ Example: A restaurant uses KWIC to let customers order, customize, and pay — all through chat.

4. 🚚 Delivery Updates

• Send real-time shipping updates
• Offer chatbot-based tracking
• Reduce WISMO (Where Is My Order?) requests

✅ Example: An e-commerce brand uses KWIC’s automation to keep customers updated every step of the way.

5. 🛠️ Customer Support

• Provide 24/7 responses using AI
• Route complex issues to live agents
• Resolve queries within WhatsApp or Telegram

✅ Example: A services brand handles 500+ daily support chats through KWIC’s omnichannel inbox.

6. 💡 Retention & Loyalty

• Share post-purchase tips and re-order reminders
• Offer loyalty points or rewards
• Ask for reviews or feedback through chat

✅ Example: A D2C wellness brand increases repeat purchases with monthly WhatsApp check-ins.

📈 Why Businesses Choose KWIC

KWIC Offers:

✅ Smart AI & automation
✅ Unified inbox for all channels
✅ Easy team collaboration
✅ Detailed analytics & lead tracking
✅ CRM integrations and Webhooks
✅ WhatsApp Green Tick support

🌍 Trusted by 200+ Businesses Across India

From local retailers to fast-growing D2C brands, KWIC helps businesses turn conversations into conversions — faster, easier, and more profitably.

🎯 Want to Start Closing More Sales on WhatsApp?

📞 Book Your Free Demo Now
🌐 Visit: www.kwic.in
📍 Based in Salem, Tamil Nadu
📧 [email protected]