WhatsApp communication has become essential for businesses, and KWIC provides a streamlined platform to manage message templates efficiently. If you’re new to the KWIC system or just looking to refresh your knowledge, this guide walks you through how to create a WhatsApp template in KWIC and submit it for approval.

Step-by-Step Guide to Creating a WhatsApp Template in KWIC

Step 1: Log into the KWIC Platform

Start by visiting the KWIC login page and signing in with your credentials. Once logged in, you’ll be directed to the KWIC dashboard.

Step 2: Access the Template Section

From the dashboard, navigate to the left-hand menu and click on the “Template” option. This will take you to the template management interface where you can view, edit, or create message templates.

Active Templates: Templates currently in use.

Template Library: Predefined templates provided by KWIC.

Step 3: Create a New Template

Click on the “Create Template” button located on the right-hand panel. This begins the new template setup process.

Step 4: Fill in Template Basics

Template Name: Enter a unique name for your template (e.g., Welcome_Message).

Category: Choose from categories such as:

Marketing (Custom Send promotions to increase awareness and engagement.)

Utility (Custom Send messages about an existing order or account.)

Authentication (One-time Passcode Send codes to verify a transaction or login.)

Language: Select the language for your message (e.g., English).

Step 5: Choose a Header Component

KWIC allows you to add a header to enhance your message visually or contextually. Choose from the following header options:

• None – No header.
• Text – Add a short text (max 60 characters).
• Image – Upload an image (Max size: 5 MB).
• Video – Upload a video file (Max size: 16 MB).
• Document – Upload a document (Max size: 30 MB).

Step 6: Add Body Content

This is the core content of your message. Write a clear, concise message that conveys your purpose.

Tip: KWIC provides right hand side panel as a preview to guide your formatting and structure.

Step 7: Add a Footer

Use the footer section to add a signature or a branded note. For instance: Powered by KWIC

This helps enhance brand recognition.

Step 8: Add Call-to-Action Buttons (Optional)

You can make your message interactive by adding Call-to-Action (CTA) buttons:

• Custom Button – Choose multiple custom actions.
• Call Phone Number – Add a clickable number (include country code, e.g., 91).
• Visit Website – Add a URL to direct users.
• Copy Offer Code – Include a promo or discount code.
• Flow – Assign a keyword to trigger a specific flow automatically.
• Order Detail – Add specific order information dynamically.

Step 9: Submit the Template for Approval

Once you have completed and reviewed your template:

• Click the “Submit for Approval” button on the right-hand panel.
• The page will refresh, confirming your submission.
• Your template will now enter KWIC’s approval workflow.

Step 10: Approved Template

• After submission, Approved Templates are available at the “Active – Template” Section.
• It will be ready to Broadcast for single / bulk (Campaign) Contacts.